ITS Dispatch (Truckstop) review: features, pricing & user reviews
Low-cost TMS from Truckstop, tightly connected to the Truckstop load board.
Features checked Sep 2026 · Pricing checked Oct 2026 · Reviews analyzed through Sep 2026
ITS Dispatch (Truckstop) is a trucking management system for owner-operators, small fleets (3–10) and brokers. It fully offers 14 of 34 features and 14 partially. For 3 trucks it costs about $75 a month, and 19% of 187 public reviews are positive. Checked Sep 2026.
Strengths
- Has chat-based intake (no app install) (only 3 of 20 tools document it)
- Has payroll (only 5 of 20 tools document it)
- Has crm & broker credit (only 5 of 20 tools document it)
- Users praise load board (10 positive mentions)
- Users praise ease of use (3 positive mentions)
Watch-outs
- Users complain about price/value (27 negative mentions)
- Users complain about load board (25 negative mentions)
Features
Loads & dispatch
?Rate con auto-importUnclear
no rate-con OCR/auto-create described; load confirmations are generated, not parsed
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on rate con auto-import →?Revised rate con trackingUnclear
no RC versioning described
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on revised rate con tracking →✓Dispatch boardOffered
dispatch board with loads, drivers; agent sub-boards for brokers
“For carriers, ITS Dispatch offers a centralized dashboard that enables easy management of loads, routes, and partner communication.”
Source: www.softwareadvice.com · Third-party source · checked Sep 2026
Compare all tools on dispatch board →✓Driver assignment & dispatch sendOffered
dispatch loads to drivers; text-message dispatch sheets (Pro)
“Intuitive locating, managing, and dispatching loads.”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on driver assignment & dispatch send →✓Chat-based intake (no app install)Offered
SMS driver messaging: drivers reply, change status, attach images/receipts without a driver app (Pro add-on)
“Drivers can change the status of the load and respond directly back the dispatcher, attaching images and receipts for instant confirmation.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on chat-based intake (no app install) →✓Load board integrationOffered
native link to Truckstop Load Board
“ITS Dispatch TMS makes it easy—right from the Truckstop Load Board.”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on load board integration →✓Mileage & routingOffered
ProMiles mileage engine powers IFTA
“Powered by ProMiles mile calculator”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on mileage & routing →?Detention & accessorialsUnclear
detention/accessorials not described
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on detention & accessorials →?Facility insightsUnclear
no facility intelligence
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on facility insights →Drivers & paperwork
◐Driver mobile appPartial
no dedicated ITS driver app evidenced; driver messaging is SMS-based; Truckstop Go app is load-board app
“Send your drivers pickup and delivery information via text message and break communication barriers.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on driver mobile app →◐BOL / POD capturePartial
BOL creation + attach scanned written BOLs; no POD validation
“storing pictures, customers docs, written BOLs, carrier packet info and anything else you may need”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on bol / pod capture →✓Document libraryOffered
unlimited cloud file storage attached to loads (Pro)
“An unlimited cloud storage space for additional documents you would like to scan in to the system and attach to a load.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on document library →Tracking & fleet
◐ELD / GPS trackingPartial
'unlimited load tracking' in Pro; GPS/live driver tracking listed by directory; ELD integrations not named
“Live Driver Tracking”
Source: www.softwareadvice.com · Third-party source · checked Sep 2026
Compare all tools on eld / gps tracking →✓MaintenanceOffered
preventative maintenance add-on with budget vs actual
“By tracking both time and/or usage triggers such as miles, this popular add-on will maintain and organize your vehicles' maintenance schedule.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on maintenance →◐Equipment registryPartial
directory lists vehicle management; vendor pages silent
“Vehicle Management”
Source: www.softwareadvice.com · Third-party source · checked Sep 2026
Compare all tools on equipment registry →Billing & accounting
✓Customer invoicingOffered
one-click invoices with own logo
“Create invoices with a single click”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on customer invoicing →◐Factoring integrationPartial
Truckstop sells its own factoring; TMS-factoring packet link not described on TMS pages
“Carrier Factoring Broker Factoring”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on factoring integration →✓Driver settlementsOffered
driver settlements on all plans
“Create driver settlements”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on driver settlements →✓PayrollOffered
payroll calculations
“manage all of the back-end paperwork including invoicing, settlements, payroll, reporting, and much more”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on payroll →✓QuickBooks integrationOffered
QuickBooks integration on every plan
“Integrate seamlessly with Quickbooks”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on quickbooks integration →◐Expenses & fuel cardsPartial
fuel receipts entered for IFTA; fuel card import not described (Truckstop sells a fuel card)
“Just enter fuel receipts, start and end location, and the program will do the rest.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on expenses & fuel cards →◐Vendor bills (AP)Partial
carrier payables for brokers; carrier-side vendor bills not described
“Carrier Management”
Source: www.softwareadvice.com · Third-party source · checked Sep 2026
Compare all tools on vendor bills (ap) →?General ledgerUnclear
accounting delegated to QuickBooks; no GL described
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on general ledger →◐Profit per load / truckPartial
reporting and statistics; per-load/truck profitability not explicit
“Get detailed reporting and statistics”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on profit per load / truck →Compliance & safety
✓IFTA reportingOffered
IFTA reporting, +$5/truck on Pro
“Automate your IFTA reporting ($5 per truck)”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on ifta reporting →◐Driver qualification filesPartial
SaferWatch/RMIS carrier compliance add-ons (broker-side); driver DQ files not described
“This add-on provides you with cutting-edge carrier vetting and compliance monitoring capabilities”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on driver qualification files →◐Safety managementPartial
directory lists safety/inspection management; vendor pages silent
“Safety Management”
Source: www.softwareadvice.com · Third-party source · checked Sep 2026
Compare all tools on safety management →Platform & AI
◐Reports & analyticsPartial
standard reports + custom dashboard; no report builder described
“Detailed reporting and statistics and a custom dashboard will keep you up-to-date”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on reports & analytics →✓CRM & broker creditOffered
customer database, sales management tools, customer rate agreements, credit limits
“manage all of your invoicing, confirmations, settlements, IFTA taxes, and customer database”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on crm & broker credit →?AI assistantUnclear
no AI described on fetched pages
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on ai assistant →◐Roles & permissionsPartial
agent sub-boards restrict visibility per agent (broker)
“This allows every agent to see their own dispatch board, but not each other's for maximum discretion.”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on roles & permissions →◐Customer portalPartial
private-label shareable link for employees and customers; directory lists customer portal
“you can also produce a sharable link for your employees and customers”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on customer portal →◐Open API & integrationsPartial
Truckstop developer portal + partner marketplace exist; ITS-specific public API not verified
“Partner Marketplace”
Source: truckstop.com · Vendor claim · checked Sep 2026
Compare all tools on open api & integrations →✓Public pricing & self-serveOffered
published prices on signup page, self-serve signup, but $125 initial charge and no trial
“$75 + Initial charge of $125 USD per month”
Source: app.itsdispatch.com · Vendor claim · checked Sep 2026
Compare all tools on public pricing & self-serve →Pricing
Model: Flat monthly + per truck · Trial: `not found`
| Plan | Monthly | Annual (per mo) | Billed by | Trial | Source |
|---|---|---|---|---|---|
| Carrier | $75 | — | flat | none; $125 initial charge | vendor page Oct 2026 |
| Carrier Pro | $99 | — | flat-plus-truck | none; $125 initial charge | vendor page Oct 2026 |
What users say
187 public reviews from appstore (88), trustpilot (49), softwareadvice (14), bbb (13), truckersreport (12), reddit (7), other (4). 162 published in 2024 or later. Reviews may cover the vendor’s wider product family.
Most praised
- load board10
- ease of use3
- accuracy3
- price/value2
“Has 90% of what DAT board has. Cheaper than DAT”
“Great Load board and lots of valuable information on loads.”
“Información completa en el Pro y eficiencia en team customer service”
Most criticized
- price/value27
- load board25
- reliability/bugs23
- support21
“Any carrier that factors with them is basically giving them the paper work from the broker with all the confidential information and then Truckstop is selling it to other brokers.”
“They basically confirmed that they are using their factoring company to grab shipper and receiver name and contact information to put into the database.”
“App is only good if you pay for the most expensive plan.”
Third-party ratings (Sep 2026): Capterra: 4.4/5, 299 reviews
ITS Dispatch (Truckstop) alternatives
All ITS Dispatch (Truckstop) alternatives
FAQ
How much does ITS Dispatch (Truckstop) cost?
For a 3-truck fleet with one office user, ITS Dispatch (Truckstop) costs about $75 per month on monthly billing (Flat monthly + per truck). Prices checked Oct 2026 from the vendor’s pricing page.
Does ITS Dispatch (Truckstop) have quickbooks integration?
Offered. QuickBooks integration on every plan
Does ITS Dispatch (Truckstop) have driver mobile app?
Partial / limited. no dedicated ITS driver app evidenced; driver messaging is SMS-based; Truckstop Go app is load-board app
Does ITS Dispatch (Truckstop) have rate con auto-import?
Not documented publicly. no rate-con OCR/auto-create described; load confirmations are generated, not parsed
Does ITS Dispatch (Truckstop) have ifta reporting?
Offered. IFTA reporting, +$5/truck on Pro