DispatchScore is run by TruckPanel AI, which makes one of the products we list. How we keep it fair

Loads & dispatch

Detention & accessorials

Tracks detention time, lumper and other extra charges per load.

Why it matters

Unbilled detention is money left on the table; carriers report it as a top pain.

What users say

33 public reviews mention this. Verdict: unhappy.

Top complaints: detention/accessorials (16), price/value (5), load board (1)

Who offers it

✓ Offered◐ Partial / limited? Not documented publicly✕ Not offered◔ Coming soon: built or planned, not yet available to customers; not counted in the score
ToolStatusDetailsEst. cost, 3 trucks
Alvys ✓YesDetention via AI agents sourceQuote only
Ditat ✓Yesauto-detention from stop times + detention plan rules, ready-to-invoice sourceQuote only
LoadOps ✓Yesaccessorial line items incl. detention, lumper, TONU source$225/mo
Rose Rocket ✓YesAccessorials section in help center; detention specifics not evidenced sourcefrom $2,080/mo
AscendTMS ◐PartialAccessorials in driver pay; detention tracking not evidenced source$69/mo
Dr Dispatch ◐Partialload expense tracking; detention/accessorial specifics not described sourceQuote only
Spreadsheets (Excel / Google Sheets) ◐Partialmanual workaround: extra charges logged as rows sourceQuote only
Truckbase ◐PartialDetention as invoice line; tracking automation not evidenced sourcefrom $290.01/mo
TruckLogics ◐PartialLumper as driver expense; no detention tracking evidenced source$79.95/mo
TruckPanel AI Our product◐PartialDetention, layover, lumper, extra stop and TONU are tracked as accessorial claims per load, can be requested by the driver, and block billing until they are included in a revised rate con. When a dispatcher marks a cancelled load as TONU, Accounting gets a follow-up task due the next business day and the TONU invoice does not need BOL or POD. There are no automatic geofence or ELD detention timers and no measured detention durations are stored.$83/mo
Axon Software ?UnclearNo detention/accessorial evidence sourceQuote only
ezLoads TMS ?UnclearNo detention/accessorial evidence sourceQuote only
ITS Dispatch (Truckstop) ?Uncleardetention/accessorials not described source$75/mo
PCS TMS ?Uncleardetention/accessorials not mentioned on fetched pages sourceQuote only
QuickBooks Online ?Unclearaccessorials only as manual invoice line items; no detention tracking sourceQuote only
Super Dispatch ?Unclearno detention timer found; help center has an expenses-on-invoice article (fuel/towing/storage) not fetched, so not scored source$220/mo
Tailwind TMS ?UnclearNo detention/accessorial evidence sourceQuote only
Toro TMS ?UnclearNo detention/accessorial evidence (fuel surcharge agreements only) sourceQuote only
TruckingOffice ?UnclearNo detention/accessorial evidence source$55/mo
Turvo ?Uncleardetention/accessorials not described sourcefrom $5,000/mo

Related features